Support
How to get help with Vortx Flux.
Vortx Inc ("Vortx") supports every customer directly. There is no ticket portal and no tiered plan to get a faster answer — every message reaches the team that builds the product.
Contact us
For questions about your account, your site, or the Vortx Flux platform, email us at:
Email: support@vortx.us
We respond to every inquiry personally. Include your account email and, if the issue is specific to a site or scenario, its name so we can find it quickly.
Reporting a security issue
If you believe you have found a security vulnerability in Vortx Flux or our website, email us at:
Email: security@vortx.us
Please describe the issue and the steps to reproduce it. We ask that you give us the chance to investigate and address a report before sharing it publicly.
System status
For current platform availability and incident history, see our status page.
Documentation
For an overview of the platform, getting started, and account and security basics, see our product documentation.